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Hands Up
for Board & Train Programs

Will I still need to train my dog after a Board & Train program?

Yes. With a Board & Train program, I take care of the time-consuming task of installing new, beginning-level skills so you don't have to start from scratch. You will still need to practice with your puppy or dog to maintain the behaviors and build on those skills for long-term progress. Training is for life!

I just got a puppy or am about to welcome one into my home. Is a Board & Train program right for me immediately?

We can schedule the kick-off session at any time, and the Board & Train program for a time when your puppy is at least 12 weeks old. At the kick-off session, we can address your immediate puppy-raising concerns, such as potty training, puppy biting, or socialization. 

How many dogs do you take at one time?

I only take one dog at a timeOn rare occasions, there may be a day overlap with another dog's stay. If your dog doesn't get along with other dogs, or the other dog doesn't, we will schedule the program to make sure there is no overlap.

My dog is uncomfortable with unfamiliar people. Is a Board & Train program still a good fit?

No. Board & Train programs are only for puppies and dogs who are happy interacting with unfamiliar people. If your puppy or dog is fearful of or reactive to strangers, please book a Behavior Consultation so we can address this concern first and foremost.

Do you offer options for fewer days?

The minimum for first-time Board & Train programs is 7 days, or 14 days if leash walking is a goal. I can accommodate shorter "tidy up" stays for returning clients.

I think my puppy is aggressive. What should I book?

If your puppy is growling, snapping, or biting at people (more than puppy teething and exploring), please book a Behavior Consultation. Aggressive behaviors are not common for very young puppies.

How does scheduling work?

To get started:

  • Click on the "Check Dates" button to see if the dates you're interested in are available. 

  • Click on the "Intake Form" button to open the intake form for Board & Train.

  • Answer thoroughly each of the questions and submit. This is the first step for all new clients.

  • I will review your submission thoughtfully and be in touch by email within 2 business days Monday through Friday. You will receive a booking link for the kick-off session where you can view all scheduling availability in real-time. Don't forget to check your spam folder.

What is your refund policy?

All purchases and deposits are non-refundable and non-transferable. This includes deposits for Board & Train, which secure the specific days you book.

What if I need to reschedule the kick-off session?

You may reschedule the kick-off session by selecting a different appointment using the "Reschedule Appointment" button in your email confirmation at least 48 hours before the scheduled appointment. If you notify me with less than 48 hours advance notice, or are not present at the scheduled time, the appointment is forfeited and is not refundable.

What if I need to cancel or reschedule a Board & Train program?

At the time of booking, payment in full is required to secure the specific days you book. Once a booking is made, those days are not available to others for Board & Train or VIP Boarding, and my availability for other services is affected as well. If you cancel the booking or wish to reschedule the days, this payment is forfeited. If you choose to reschedule, payment in full will be required to secure the new days you book. This payment is also non-refundable and non-transferable.

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